PodunkAnnie's Return & Exchange Policy

We want y'all to love everything you purchase from PodunkAnnie's! As a small, independently owned business, we work hard to offer unique merchandise at fair prices. To keep things fair for everyone, we've established the following return and exchange guidelines.

General Returns & Exchanges

Merchandise purchased in-store or online may be returned or exchanged within 30 days of the original purchase date, provided the following conditions are met:

• Items must be unworn, unwashed, unused, and in their original condition.

• All original tags must remain attached and intact.

• A receipt or proof of purchase is required.

• Items must be free of stains, odors, pet hair, alterations, or signs of wear or damage.

• Items must not be designated as Final Sale.

Returns that do not meet these conditions may be declined.

Approved refunds will be issued to the original form of payment, less any applicable return shipping charges. Original shipping charges are nonrefundable.

Sale Items & Final Sale Merchandise

All sale and clearance merchandise is Final Sale and cannot be returned or exchanged.

The following items are also Final Sale:

• Cowboy Hats

• Ranch Hats

• Billy Hats

• Straw Hats

• Any merchandise specifically marked Final Sale

Final Sale items are not eligible for standard returns or exchanges. Claims involving defective merchandise will be reviewed separately as required by applicable law.

Oversize Items

Oversize merchandise, including boots, large prints, and pillows, will incur a $15 return shipping charge or may be returned using a shipping carrier at the purchaser's expense, with prior authorization.

As a small business, we're simply unable to provide free shipping along with free returns. Rather than increasing our prices to cover these expenses, we charge return shipping costs only when a return is requested.

All Other Returns — Shipping Charges

Due to increasing shipping costs, mailed returns of standard-size merchandise will incur a $5 return shipping charge, deducted from the refund.

Customers may contact us to arrange an authorized return. Unauthorized mailed returns may be refused.

Exchanges

We're happy to help with exchanges on eligible merchandise within the 30-day return window.

For exchanges requiring shipping:

• A $5 return shipping fee will be deducted from the applicable refund or credit.

• An additional $5 shipping charge will apply to send the replacement merchandise.

• Any price difference between exchanged items will be charged or refunded accordingly.

Exchanged merchandise must meet all original-condition and tag requirements.

Returning Boots

Boots are some of our most special—and most delicate—products. When a pair is returned, we take extra care to ensure it is in perfect condition before placing it back on our sales floor.

Because boots are heavier and more expensive to ship than average apparel, we charge a flat $15 return label fee for customers who choose to mail boots back.

Rather than inflating our retail prices for everyone, this allows us to keep everyday prices fair while still offering the convenience of returns.

Boot Inspection & Refund Processing

All returned boots are carefully inspected before a refund is approved.

Many of our premium brands, especially LANE Boots, feature specialty materials and distinctive finishes, including their signature turquoise blue soles.

To qualify for a return:

• Soles must be free of scuffs, scratches, dirt, or signs of wear.

• Boots must not show creasing or evidence of extended wear.

• All original packaging, tags, and inserts must be included.

• Boots must be returned in the same condition in which they were purchased or shipped.

Trying boots on indoors for fit is acceptable, provided they remain in brand-new condition.

Refunds will be processed only after the boots have been received, inspected, and approved for return.

Boots showing signs of wear or damage may be refused.

Damaged or Defective Merchandise

We take pride in the quality of our merchandise and make every effort to ensure items are in good condition when purchased or shipped.

Customers are encouraged to inspect merchandise before purchasing in-store.

If you discover damage or a possible manufacturing defect after your purchase, please contact us promptly with:

• Your receipt or proof of purchase

• Clear photographs showing the issue

• A photograph of the entire item

• Information about whether the item has been worn, washed, or used

Purchasing an item in-store does not automatically establish that a defect was present at the time of sale. All claims involving damage or defects will be reviewed individually.

Merchandise damaged through normal wear, washing, improper care, alterations, accidents, or customer handling is not eligible for return or exchange under our standard policy.

We reserve the right to inspect merchandise and evaluate the nature of the damage before authorizing a return, exchange, or refund.

If a manufacturing defect is confirmed, we will work with the customer toward an appropriate resolution in accordance with applicable law.

Please do not mail damaged or defective merchandise back without prior authorization.

In-Store Purchases Returned by Mail

We know many of our customers discover PodunkAnnie's while traveling, and we appreciate y'all stopping in!

If you've returned home and would like to return an eligible in-store purchase, please contact us before shipping it back.

All mailed returns must meet our 30-day return requirements, including original tags and unworn, unused condition.

Applicable return shipping charges will apply unless otherwise required by law or approved by PodunkAnnie's.

Return Authorization

Before mailing merchandise back, please contact PodunkAnnie's with your order information or receipt and the reason for your return.

Returns mailed without prior authorization may not be accepted.

We reserve the right to decline returns that do not meet our stated policy, subject to applicable consumer protection laws.

Thank y'all for shopping small!

Every purchase supports a small business, our employees, and the communities we love. We appreciate your understanding and your continued support of PodunkAnnie's.

Put a Little South in Yer House.